In order to help us validate your payment card, a pre-authorisation amount of £2 is reserved from your account automatically when you check out. Upon validation of this amount, checkout can continue.
At the time your order items are picked for delivery, full authorisation takes place whereby the total amount is requested from your bank and the £2 pre-authorisation request is removed.
If we are refused authority for payment, your order status will be changed to "requires payment" and your order will be suspended. You will have a cut-off time to finalise the payment.
Orders for which payment is not finalise on time cannot be considered as paid, and the delivery will be cancelled.
Payment authorisation must be given at the time of placing your order.
Due to the new PSD2 and Strong Customer Authentication (SCA) regulations, and in order to protect you from fraud, your bank may ask you to approve the payment. In case of a Payment Pending Approval, Marcel Market will inform you by email of the situation.
If you cancel your order, the pre-authorisation reserve will be removed from your account within a few working days.