Help Center

Marcel Market Account 6

• How can I check if you deliver to my area?
• How do I update my details?
• Do I have to register before I can shop?
• How do I update my Password
• Can I set up a business account?

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Products 6

• How do I find products?
• Can I request a product?
• How do I add items to my cart?
• How do I find groceries suitable for special diets?
• What is the sugar tax?

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Checkout 4

• Why can't I check out?
• How do I add a card to my account?
• Why isn't my card working?
• Can I pay with a card that's not in my name?

Payment & Charges 7

• Help with payment issues
• When will you charge me for my shopping?
• What payment methods do you accept?
• It looks like I've been charged more than my online order total, why is this?
• I don't recognise a transaction from Marcel Market

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Orders 15

• How do I change or edit an order or delivery?
• Where can I find the details of my order?
• What happens if something I've ordered has to be substituted?
• If an item in my order is substituted, will the cost of my delivery change?
• Order cut-off times

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Deliveries 13

• How do I book a delivery?
• How do you pack my groceries?
• How do I change the delivery address of an order?
• Where is my delivery?
• What happens if my delivery is late?

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Click & Collect 2

• How does Click & Collect work?
• How does Click & Collect Pop-up work?