We always aim to deliver your shop within your hour time slot. Late deliveries are unusual for us and we’re always working on ways to minimise them even more.
The status of your order is available in the summary on the homepage.
If our van is running late when it leaves our warehouse we’ll also text you to let you know. We do our best to make up the time on our route to minimise any delays.
However, unforeseen operational issues may sometimes cause drivers to get held up on the route. If this happens, your driver will do their best to let you know that they are running late.