Help Center

Simply select the "Start Shopping" option for home delivery. You will then be invited to choose the Delivery slot you like. To save money, sub...

Your orders are carefully prepare by Marcel and Partner team members. Delivery order items will not be packed in carrier bags. For certain products, suc...

Unfortunately, you wouldn’t be able to change the delivery address of an order placed as our availability is based on local routes.   You can cancel thi...

We always aim to deliver your shop within your hour time slot. Late deliveries are unusual for us and we’re always working on ways to minimise them even mor...

We always try to deliver on time, but sometimes there's things we can’t control, such as traffic. If your delivery driver is running late, they'...

If you aren't going to be in for your delivery, don't worry!  Please let us know as soon as possible and we'll try to find a solution.

We’re working round the clock to increase our capacity and, whenever possible, constantly release new slots. If you don’t see any available when you first l...

If you’re not at home when your delivery arrives, your driver will try to call you on the contact number you provided. With permission, we will ask you to s...

Yes, you can. We actually recommend booking a slot before you start shopping – that way you'll see what's in stock and available for your delivery. ...

Of course!  Send us an email and we'll make sure the team gets your feedback.